Residential Care Package includes:

Anti-Malware & Anti-Spyware programs

  • Two enterprise grade anti-virus and anti-malware programs will be installed giving you protection from malware, spyware, viruses and adware.

Monitoring & Alerting

  • Critical system alerts are automatically generated in our ticketing system, allowing us to quickly discuss options with you. For instance, if there is a disk error, we will know about it before there’s a system crash and can plan accordingly.
  • Automatic alerts when these common issues occur; a virus can’t be removed, a hardware / driver issue that is discovered, an Anti-virus program didn’t update, or your backup fails, among many others.

Patch Management

  • All Windows Updates & Security Patches, 3rd party security updates (ie: JAVA, Adobe, etc.), Antivirus / Anti-spyware are updated automatically.

Backup Alerts

  • We will configure your backup software to send alerts to our ticketing system in the event of failure.

Remote Access

  • Our software gives you remote access to your computer directly from our website on any computer you use.